Choosing a virtual office can seem intimidating when you are looking for the best deal around because many of the packages are structured in a similar way. If you really want to ensure you get the best value for your money and project the most professional business image, you need to start looking at the finer details of what you are being offered. Having a virtual office in Miami Florida demands that you offer your clients something special and the kind of customer service they won’t get elsewhere. Here are our top tips on how you can get your virtual office to work for you:
1. Consider a Bilingual Receptionist
Yes you definitely need someone who speaks great business English, but it’s even better if you have a receptionist who speaks another major language as well. Consider your target market and the clients and potential customers who need to get in touch with you so that you can ensure you speak the same language. Make sure the receptionist is fully fluent in both languages and that she is briefed with all the important information about your business to handle the calls professionally.
2. Go for Added Extras on Your Call Service
It’s great that you can get virtual office packages that feature a receptionist to take your business calls but you can also take the service a step further. This kind of service is only really helpful if the calls can be forwarded to anywhere in the world and to different departments or co-workers, to ensure the highest possible level of customer service and satisfaction. You also need to ask for a customized greeting for your business when you are unavailable, because the receptionist will not be working 24 hours a day, seven days a week. You also don’t want your callers to get through to a generic voice service and be confused about the greeting they hear, so make sure you can upload something personal and professional.
3. Think about Your Phone Number
Firstly, you need to request an exclusive telephone number that is related to your company services or company name. If you are trading globally, you will need an international number too, especially if you don’t want to cut yourself off from any potential clients. For an assurance that people will definitely call you, ask for a toll free number so that the cost of making the calls does not put people off of calling you.